Refund Policy
Refund Policy
Welcome to Time Point, where we value your satisfaction with our products. This Refund Policy outlines our guidelines on how refunds are processed.
1. Refund Eligibility
- Defective or Damaged Products: If you receive a defective or damaged watch, please contact us immediately at [contact email/phone]. We will initiate a return process and provide you with a replacement or a refund.
- Change of Mind: If you change your mind about your purchase, you may return the watch within 30 days of receipt for a refund. The watch must be unused, in its original packaging, and in the same condition as you received it.
2. Refund Process
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within 7-30 days, depending on your bank or credit card issuer.
3. Return Shipping
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
4. Contact Us
- If you have any questions about our Refund Policy, please contact us at [contact email/phone]. We are here to assist you with any concerns you may have.
5. Exceptions
- Gift Cards: Unfortunately, we cannot offer refunds on gift cards.
- Final Sale Items: Only regular priced items may be refunded. Unfortunately, items marked as final sale cannot be refunded.
6. Additional Notes
- Please ensure that the watch is securely packaged when returning it to us. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
- Refunds will only be issued to the original purchaser.
Thank you for shopping at Time Point. Your satisfaction is our priority, and we strive to ensure a smooth and satisfactory shopping experience for all our customers.
